TERMS AND CONDITIONS
We are the sole owners of the information collected on this website.
We have access only to information you voluntarily provide us via email or other direct contact from you. We will not sell or rent any information provided to us. We will not share your information with any third party outside of our organization, other than as neccessary to fulfill your request such as to ship an order. We may contact you via email in the future to tell you about special programs, new products, services or changes to our privacy statement. You may opt out at anytime of future special product offerings by contacting us via email (Subject: OPT OUT) or by calling us at 1-800-458-3330 and providing your contact details.
Order Fulfillment & Shipping
Generally, water test kits ordered via the online store or with a Technical Service Representative will be shipped via UPS Ground service within 3-5 days from the receipt of order. Additional outbound shipping charges may be assessed for water test kits that are shipped outside the contiguous United Stated (Alaska & Hawaii). For international shipping rates, we advise you contact a Technical Service Representative at 1-800-458-3330 for rate information.
Return shipping charges are not included unless otherwise stated. It is the responsibility of the customer to return the water sample in accordance with the method stated on the sampling instructions. If you would like us to arrange for prepaid return shipping, please feel free to call 1-800-458-3330 and speak to a Technical Service Representative.
You can contact us anytime to arrange for a prepaid return shipping label to be sent to you to send your water sample back to the lab - just call us!
In the event that you want to return an informational water test kit for a refund,
the following conditions apply: Returns will be accepted within 90 days from the date of purchase. To insure the integrity of all test results, returned kits cannot be reused or resold; as a result there is a $30.00 restocking fee for all returned kits and you are responsible for the return shipping costs associated with the return. Once we receive the testing kit, we will issue the refund based on the method used to pay for the kit. To initiate a return, call our Technical Service Representatives at 1-800-458-3330.